Solution Security Compatibility Guide Powered by Atlassian Confluence and Scroll Viewport. For security reasons, the Network Time Protocol (NTP) V 4.1+ is recommended. This synchronization should be maintained continuously and validated on a regular basis. The application servers should be synchronized. To configure the time zone, please see the instructions from the hardware or software manufacturer of the NTP server. Therefore, the EF applications and Cisco Contact Center should have their time zone and date/time properly configured, according to the geographic region and must be synchronized. If the system dates and times are not synchronized, the system can produce unpredictable results. Cisco Finesse should be IN_SERVICE to transfer the active incoming call to the survey DNIS.Access to CCE Database for reading calls data from the call center (the agent name, the customer information, etc.).Need Prompt file location to be shared with PCS for reading voice prompts.For a delayed survey callback, Cisco Outbound Dialer Ports with CPA (Call progress analysis such as fax, busy, no answer.) are required, as well as Expertflow Campaign Manager.To read the prompts list from CCX, we need admin user credentials to access UCCX Configuration APIs to fetch the list of prompts. Since PCS integrates with CCX over custom java classes, therefore, CCX services need to be restarted after loading the PCS JAR file in CCX.CCX should be up and running in order to run surveys after incoming calls.

Contact Center Readiness Requirements Cisco Unified CCX

Root certificate & machine certificate issued by the domain/workgroup authority for each serverĪn SMTP email account is required to send email notifications on receiving poor survey results.

Network access between Finesse and windows server machine.

In addition to the above, the following must also be provided: It is also assumed to work on Windows Server 2008 R2 The following table lists down the required account details:

Proxy account must have db_datareader and db_datawriter permissions on PCS DBĪn SMPP account must be shared with ExpertFlow to make an SMPP connection with the client's SMS Gateway (or SMS-C).

Set up this Windows account as a proxy user account in SQL.

A process in Windows needs to execute in a Windows user account. For this, SQL Server needs to spawn a process in Windows.

Since we are using xp_cmdshell utility to export reports in PCS, a windows account(which will be used as a proxy account) is required with standard account permissions on the same machine where SQL server is running.The following requirements must be fulfilled to be able to export PCS reports on local user machines. 1433 (assuming the cluster accepts connection of TCP 1433)

Cisco uccx 11.5 acd checklist